Flexible knowledge sources
Import PDF, Word, modern and legacy Excel or PowerPoint, CSV, text, websites, Google Docs, and SharePoint content.
HelpNow turns your documents, websites, and connected knowledge into clear, cited answers for customers and support teams—on the web, in Slack, Ryver, Microsoft Teams, Google Chat, and during phone calls.

Control what the assistant knows, verify how it was extracted, and choose where answers appear.
Import PDF, Word, modern and legacy Excel or PowerPoint, CSV, text, websites, Google Docs, and SharePoint content.
Preview scanned PDF recognition, choose sheets or slides, inspect chunks, and test answers before import.
Use Anthropic, OpenAI, OpenRouter, Ollama, or Rapid MLX at company, folder, and phone-line level.
Deliver folder-scoped answers in Slack, Ryver, Microsoft Teams, and Google Chat direct conversations.
Watch Ollama and secure-tunnel request volume, latency, token speed, errors, CPU, GPU, memory, and thermal load from a native Mac app.
Ground responses in the right documents and expose the source passages that support them.
Schedule website refreshes, review change history, monitor background jobs, and re-ingest when needed.
Separate companies, assign roles, organize folders, and limit each experience to approved knowledge.
Every screen below uses HelpNow’s synthetic demo mode. No customer data appears in these captures.








HelpNow keeps the same approved source material behind each customer and employee touchpoint.
Bring your support knowledge together, keep it under control, and make it useful wherever your customers and teams need it.
Request a HelpNow demo