Knowledge support, made useful

Trusted answers wherever people ask.

HelpNow turns your documents, SOPs, handbooks, policies, and connected knowledge into clear, cited answers for employees, customers, and support teams.

See internal use cases
HelpNow admin dashboard showing one company’s knowledge bases, documents, and support activity
One source of truthAcross every support channel
Cited answersGrounded in approved content
Private model readyCloud or local AI providers
Tenant scopedCompanies, folders, and roles
Local-first knowledge

Connect company sources once. Answer questions everywhere.

Bring uploaded files, Google Docs, SharePoint, and approved website URL crawls into one knowledge base. Google Docs, SharePoint, and crawled URLs can refresh automatically on daily, weekly, or monthly schedules.

Icons for uploaded files, Google Docs, SharePoint, and scheduled URL crawling flow into HelpNow with local AI and supported cloud AI options, plus local-only enforcement for protected content
Use supported cloud AI providers for approved work, while enforcing local-only AI for financials, legal content, customer information, and proprietary company knowledge.
Built for real support work

From scattered files to dependable help.

Control what the assistant knows, verify how it was extracted, and choose where answers appear.

KB

Flexible knowledge sources

Import PDF, Word, modern and legacy Excel or PowerPoint, CSV, text, websites, Google Docs, and SharePoint content.

OCR

Content intelligence

Analyze documents or a public URL before import. Preview extraction, OCR, chunks, readiness, and test answers first.

AI

Your choice of AI

Use Anthropic, OpenAI, OpenRouter, Ollama, or Rapid MLX at company, folder, and phone-line level.

☎

Fast phone assistance

Recognize caller questions while they speak, surface cited answers quickly, and filter every phone question in Activity.

↗

Business chat integrations

Deliver folder-scoped answers in Slack, Ryver, Microsoft Teams, and Google Chat direct conversations.

⌁

Private AI performance

Watch Ollama and Rapid MLX traffic from a native Mac app, with a hit count that increases for every captured query, recent upload and download bandwidth in KB, session totals in MB, latency, prompt and output tokens, token speed, success rate, and per-model results alongside CPU, GPU, memory, thermal, gateway, and SSH-tunnel health.

Test

Visible stress testing

Choose a company and folder, then test all configured AI models or one selected model with live progress, throughput, latency, failure, and per-model statistics. Abort a test while it runs.

👍

Controlled answer improvement

Put thumbs up, thumbs down, and correction controls on every admin answer, then decide which users may review feedback or teach HelpNow the correct answer.

Fix

Actionable RAG health

Find missing vector coverage and duplicate source URLs, then fix each issue directly from the health report.

✓

Evidence with every answer

Ground responses in the right documents and expose the source passages that support them.

↻

Automatic URL crawling

Crawl approved websites and keep the knowledge base current automatically with daily, weekly, or monthly refresh schedules.

◎

Scoped access

Separate companies, assign roles, organize folders, and limit each experience to approved knowledge.

For the work inside your company

Ask your business instead of searching for it.

Help employees get grounded answers from the internal knowledge they already rely on, with the right scope and privacy for each department.

SOP

Operations and SOPs

Ask for the approved process, required steps, or escalation path and receive a direct answer with citations.

HR

Company handbook

Help employees find policy answers on time off, expenses, benefits, conduct, and workplace procedures.

$

Accounting knowledge

Answer questions from accounting policies, controls, close procedures, and approved financial documents using local AI.

Keep sensitive work on premises.Deploy HelpNow with Ollama or Rapid MLX inside your building so internal documents, prompts, and answers stay on-site and are never sent to a third-party model provider.
See HelpNow in action

A complete workflow for knowledge-powered support.

Every screen below uses HelpNow’s synthetic demo mode. No customer data appears in these captures.

HelpNow answering a company SOP question with local on-premise AI
Ask your internal knowledgeGive operations, HR, and accounting fast answers from SOPs, handbooks, and approved internal policies.
Knowledge base documents and connected sources
Organize every sourceKeep files, connected sources, and automatically crawled URLs in one managed library with daily, weekly, or monthly updates.
Content Analyzer offering document and public URL analysis before import
Inspect files and URLs before importPreview extraction, OCR, readiness, chunk structure, and test answers before content becomes searchable.
RAG health report with Fix buttons for missing vectors and duplicate URLs
Fix retrieval issues in placeQueue missing vectors or safely remove older duplicate URL documents directly from the health report.
HelpNow admin answer with thumbs, a correct-answer field, and per-user answer review privileges
Improve every admin answerCollect thumbs on every result and let only trusted users submit a corrected answer for future questions.
Cited knowledge answer in HelpNow Ask
Ask and verifyGet focused answers with clear source evidence and model controls.
Branded HelpNow customer chatbot
Meet customers in your brandOffer a simple, branded assistant backed by approved company knowledge.
AI phone line provider and greeting settings
Configure each phone lineChoose its knowledge scope, AI model, and recorded or text greeting.
Live call transcript and suggested answers
Help agents during callsFollow the transcript, surface suggested answers, and capture the next step.
Activity log filtered to questions recognized on phone lines
Track every phone questionFilter caller questions by phone channel and inspect the answer, model, sources, and timing.
Slack, Ryver, Microsoft Teams, and Google Chat contacts
Connect business chatDeliver scoped, trusted answers in Slack, Ryver, Microsoft Teams, and Google Chat.
HelpNow Mac app showing a rising query hit count, recent and total upload/download bandwidth, per-model Ollama and Rapid MLX timing, token totals, token speed, CPU, GPU, memory, and secure tunnel health
See private AI performanceWatch the hit count increase with every captured query, break down the last 60 seconds of upload and download traffic in KB and session totals in MB, then compare Ollama and Rapid MLX model performance.
HelpNow stress test showing selected company and folder scope, all configured models, live completion progress, latency, throughput, failures, per-model results, and an Abort test button
Test the right company knowledgeSelect a company and folder, include its subfolders, compare live model performance, and stop the test after the current response.
One knowledge layer

Use it in every conversation.

HelpNow keeps the same approved source material behind each customer and employee touchpoint.

Web chatbotBranded self-service answers for customers.
Phone supportLive transcripts and suggested agent responses.
SlackScoped knowledge in direct messages.
RyverTopic-led support linked to the right folders.
Microsoft TeamsTenant-scoped answers in personal chats.
Google ChatThreaded support for Workspace users.

Give every conversation a better answer.

Bring your support knowledge together, keep it under control, and make it useful wherever your customers and teams need it.