Knowledge support, made useful

Trusted answers wherever people ask.

HelpNow turns your documents, websites, and connected knowledge into clear, cited answers for customers and support teams—on the web, in Slack, Ryver, Microsoft Teams, Google Chat, and during phone calls.

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HelpNow admin dashboard showing companies, knowledge bases, documents, and support activity

One source of truthAcross every support channel

Cited answersGrounded in approved content

Private model readyCloud or local AI providers

Tenant scopedCompanies, folders, and roles

Built for real support work

From scattered files to dependable help.

Control what the assistant knows, verify how it was extracted, and choose where answers appear.

Flexible knowledge sources

Import PDF, Word, modern and legacy Excel or PowerPoint, CSV, text, websites, Google Docs, and SharePoint content.

OCR

Document intelligence

Preview scanned PDF recognition, choose sheets or slides, inspect chunks, and test answers before import.

Your choice of AI

Use Anthropic, OpenAI, OpenRouter, Ollama, or Rapid MLX at company, folder, and phone-line level.

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Business chat integrations

Deliver folder-scoped answers in Slack, Ryver, Microsoft Teams, and Google Chat direct conversations.

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Private AI performance

Watch Ollama and secure-tunnel request volume, latency, token speed, errors, CPU, GPU, memory, and thermal load from a native Mac app.

✓

Evidence with every answer

Ground responses in the right documents and expose the source passages that support them.

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Content that stays current

Schedule website refreshes, review change history, monitor background jobs, and re-ingest when needed.

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Scoped access

Separate companies, assign roles, organize folders, and limit each experience to approved knowledge.

See HelpNow in action

A complete workflow for knowledge-powered support.

Every screen below uses HelpNow’s synthetic demo mode. No customer data appears in these captures.

Knowledge base documents and connected sources — **Organize every source**Keep files, websites, Google Docs, and SharePoint content in one managed library.

Document Analyzer OCR quality report — **Inspect before you import**Review OCR confidence, extraction warnings, chunk structure, and selected content.

Cited knowledge answer in HelpNow Ask — **Ask and verify**Get focused answers with clear source evidence and model controls.

Branded HelpNow customer chatbot — **Meet customers in your brand**Offer a simple, branded assistant backed by approved company knowledge.

AI phone line provider and greeting settings — **Configure each phone line**Choose its knowledge scope, AI model, and recorded or text greeting.

Live call transcript and suggested answers — **Help agents during calls**Follow the transcript, surface suggested answers, and capture the next step.

Slack, Ryver, Microsoft Teams, and Google Chat contacts — **Connect business chat**Deliver scoped, trusted answers in Slack, Ryver, Microsoft Teams, and Google Chat.

HelpNow Mac app showing Ollama request latency, token speed, CPU, GPU, memory, and secure tunnel health — **See private AI performance**Measure Ollama and SSH-tunnel traffic while watching Mac processor, GPU, memory, model, and thermal load.

One knowledge layer

Use it in every conversation.

HelpNow keeps the same approved source material behind each customer and employee touchpoint.

Web chatbotBranded self-service answers for customers.

Phone supportLive transcripts and suggested agent responses.

SlackScoped knowledge in direct messages.

RyverTopic-led support linked to the right folders.

Microsoft TeamsTenant-scoped answers in personal chats.

Google ChatThreaded support for Workspace users.

Give every conversation a better answer.

Bring your support knowledge together, keep it under control, and make it useful wherever your customers and teams need it.

Request a HelpNow demo