Knowledge support, made useful

Trusted answers wherever people ask.

HelpNow turns your documents, SOPs, handbooks, policies, and connected knowledge into clear, cited answers for employees, customers, and support teams.

See internal use cases
HelpNow admin dashboard showing one company’s knowledge bases, documents, and support activity
One source of truthAcross every support channel
Cited answersGrounded in approved content
Private model readyCloud or local AI providers
Tenant scopedCompanies, folders, and roles
Local-first knowledge

Connect company sources once. Answer questions everywhere.

Bring shared directories, Google Docs, SharePoint, and approved website URLs into one knowledge base. Automatically crawl selected URLs and refresh them daily, weekly, or monthly.

Shared directories, files, Google Docs, SharePoint, and automatically refreshed URLs flow into a HelpNow knowledge base and local AI, which answers questions from web chat, phone, Slack, Ryver, Microsoft Teams, and Google Chat
Run HelpNow with Ollama or Rapid MLX on premises so company documents, questions, retrieved passages, and generated answers stay on your network instead of being sent to a third-party AI provider.
Built for real support work

From scattered files to dependable help.

Control what the assistant knows, verify how it was extracted, and choose where answers appear.

KB

Flexible knowledge sources

Import PDF, Word, modern and legacy Excel or PowerPoint, CSV, text, websites, Google Docs, and SharePoint content.

OCR

Document intelligence

Preview scanned PDF recognition, choose sheets or slides, inspect chunks, and test answers before import.

AI

Your choice of AI

Use Anthropic, OpenAI, OpenRouter, Ollama, or Rapid MLX at company, folder, and phone-line level.

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Fast phone assistance

Recognize caller questions while they speak, surface cited answers quickly, and filter every phone question in Activity.

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Business chat integrations

Deliver folder-scoped answers in Slack, Ryver, Microsoft Teams, and Google Chat direct conversations.

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Private AI performance

Watch Ollama and secure-tunnel request volume, latency, token speed, errors, CPU, GPU, memory, and thermal load from a native Mac app.

✓

Evidence with every answer

Ground responses in the right documents and expose the source passages that support them.

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Automatic URL crawling

Crawl approved websites and keep the knowledge base current automatically with daily, weekly, or monthly refresh schedules.

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Scoped access

Separate companies, assign roles, organize folders, and limit each experience to approved knowledge.

For the work inside your company

Ask your business instead of searching for it.

Help employees get grounded answers from the internal knowledge they already rely on, with the right scope and privacy for each department.

SOP

Operations and SOPs

Ask for the approved process, required steps, or escalation path and receive a direct answer with citations.

HR

Company handbook

Help employees find policy answers on time off, expenses, benefits, conduct, and workplace procedures.

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Accounting knowledge

Answer questions from accounting policies, controls, close procedures, and approved financial documents using local AI.

Keep sensitive work on premises.Deploy HelpNow with Ollama or Rapid MLX inside your building so internal documents, prompts, and answers stay on-site and are never sent to a third-party model provider.
See HelpNow in action

A complete workflow for knowledge-powered support.

Every screen below uses HelpNow’s synthetic demo mode. No customer data appears in these captures.

HelpNow answering a company SOP question with local on-premise AI
Ask your internal knowledgeGive operations, HR, and accounting fast answers from SOPs, handbooks, and approved internal policies.
Knowledge base documents and connected sources
Organize every sourceKeep files, connected sources, and automatically crawled URLs in one managed library with daily, weekly, or monthly updates.
Document Analyzer OCR quality report
Inspect before you importReview OCR confidence, extraction warnings, chunk structure, and selected content.
Cited knowledge answer in HelpNow Ask
Ask and verifyGet focused answers with clear source evidence and model controls.
Branded HelpNow customer chatbot
Meet customers in your brandOffer a simple, branded assistant backed by approved company knowledge.
AI phone line provider and greeting settings
Configure each phone lineChoose its knowledge scope, AI model, and recorded or text greeting.
Live call transcript and suggested answers
Help agents during callsFollow the transcript, surface suggested answers, and capture the next step.
Activity log filtered to questions recognized on phone lines
Track every phone questionFilter caller questions by phone channel and inspect the answer, model, sources, and timing.
Slack, Ryver, Microsoft Teams, and Google Chat contacts
Connect business chatDeliver scoped, trusted answers in Slack, Ryver, Microsoft Teams, and Google Chat.
HelpNow Mac app showing Ollama request latency, token speed, CPU, GPU, memory, and secure tunnel health
See private AI performanceMeasure Ollama and SSH-tunnel traffic while watching Mac processor, GPU, memory, model, and thermal load.
One knowledge layer

Use it in every conversation.

HelpNow keeps the same approved source material behind each customer and employee touchpoint.

Web chatbotBranded self-service answers for customers.
Phone supportLive transcripts and suggested agent responses.
SlackScoped knowledge in direct messages.
RyverTopic-led support linked to the right folders.
Microsoft TeamsTenant-scoped answers in personal chats.
Google ChatThreaded support for Workspace users.

Give every conversation a better answer.

Bring your support knowledge together, keep it under control, and make it useful wherever your customers and teams need it.